Article 1 - The present general conditions are intended for the exclusive use of the reservation of stays in guest rooms at LA GRANGE DU COUVENT. We commit ourselves to personally welcome our guests with all the desirable attentions allowing to facilitate their stay and the knowledge of the region.
Article 2 - Duration of the stay : the client is accommodated for a fixed period and will not be able to claim any right to stay in the premises under any circumstances.
Article 3 - reservation : In case of payment by Paypal or bank transfer, the reservation becomes effective as soon as the customer will have sent to LA GRANGE DU COUVENT a deposit corresponding to a minimum of 30% of the total amount of the price of the stay. LA GRANGE DU COUVENT reserves the right to debit the total amount of the stay 20 days before the start date of the stay (after deduction of the deposit).
CANCELLATION POLICY :
Article 4 - Cancellation by the client : Any cancellation must be notified by e-mail to LA GRANGE DU COUVENT.
a) Cancellation before the beginning of the stay :
- For a cancellation up to 20 days before the arrival date, no charge will be made.
- If the cancellation is made less than 19 days before the arrival date, 100% of the price of the stay will be charged.
b) If the client does not show up before 8 pm on the day of the beginning of the stay, LA GRANGE DU COUVENT can dispose of its guest rooms. The total amount of the stay will be charged.
c) In the event of a shortened stay, the price corresponding to the cost of the accommodation remains entirely the property of LA GRANGE DU COUVENT.
Article 5 - Cancellation by LA GRANGE DU COUVENT: When LA GRANGE DU COUVENT cancels the stay before the start of the stay, it must inform the client by email. The client, without prejudice to any recourse in compensation for any damage that may have been suffered, will be immediately refunded the sums paid.
Article 6 - Arrival: the client must arrive on the day specified and at the times mentioned on the booking site. In case of late arrival (after 8:00 pm) or delayed arrival, the client must inform LA GRANGE DU COUVENT by phone.
Arrival times: 5:00 pm - 8:00 pm
Departure times: until 10:30 am
Article 7 - Payment of the balance : The balance must be paid at the latest on the day of departure. Consumptions, tourist taxes and additional services are to be paid at the end of the stay.
Article 8 - Tourist tax : The visitor's tax is a local tax that the customer must pay to LA GRANGE DU COUVENT.
Article 9 - use of the premises : The client must respect the peaceful nature of the premises and use them in accordance with their destination. He undertakes to return the rooms in good condition. In case of theft or damage, LA GRANGE DU COUVENT reserves the right to charge the client the cost of repairing or repurchasing the stolen items.
Article 10 – capacity : The reservation is made for a precise number of people. If the number of clients exceeds this number, the owner has the right to refuse additional clients. This refusal can in no case be considered as a modification of the reservation at the initiative of LA GRANGE DU COUVENT, so that in the event of the departure of a number of clients greater than those refused, no refund can be envisaged. The same applies if the number of customers is less than the number of the reservation: LA GRANGE DU COUVENT will charge the last negotiated rate.
Article 11 – Animals : LA GRANGE DU COUVENT does not accept animals unless a special agreement has been negotiated with LA GRANGE DU COUVENT.
Article 12 – Privatisation : please refer to the General Conditions of Privatisation. A deposit of 30% minimum must be paid with the order to validate the reservation. The balance will be debited at the latest 40 days before the beginning of the stay.
Article 13 – litigations : In the event of litigation, it is expressly made attribution of jurisdiction to the competent courts of Colmar.